Welcome to The Rotherham Ear Care & Audiology website
Patients
Despite the current restrictions, we are able to welcome you to our clinics at the Community Health Centre and the Hospital. Your safety is paramount, so please be assured that we observe strict guidelines in our clinics.
Like all other organisations, we have introduced some changes to our ways of working. These are to ensure your safety and well-being and also to protect the staff so that they can continue to look after you and other patients.
Please read the following carefully.
If you normally have your ears cleared of wax at your GP surgery please contact them.
If you require any other treatment, please telephone or email us. Appointments cannot be made in person.
If you need hearing aid batteries or tubing, we can post them to you. To order please click on the order form below.
We cannot supply batteries and tubing at Rotherham Community Health Centre (RCHC) so,
PLEASE do not attend RCHC to collect these items.
Please use the online order form above or, alternatively, you can telephone us on either 01709 423207 or 01709 423145. If your call is not answered please leave your name, address, date of birth, telephone number and details what you require and it will be posted to you.
We will ensure that these are sent out to you. Please allow 10-14 days for delivery.
For all other queries, concerns and appointment booking, again please contact us on the above telephone numbers and leave your name, address, date of birth, telephone number and brief details of your call on the answerphone if your call cannot be answered.
Someone will ring you back. If you prefer to contact us by email, our email address is: rgh-tr.earcarecentre@nhs.net
For all NHS hearing aid user we have various drop-in centres offering help and support with your hearing aids, replacement batteries and tubes. Please click on the link for full details - H2H Drop In Sessions - RNID
If you have an appointment at RCHC please do not arrive at the department more than 5 minutes before your appointment time.
You will be required to wear a face covering on entering the building, unless you are exempt to do so.
Please do not come up to the department unless you have an appointment or you have been asked to do so by a member of staff.
A little help.....
If you are finding it difficult to change your hearing aid tubing and would like a little help please click below to see an excellent video which one of our Audiologists has made
How to re-tube your hearing aid
There are lots more really helpful videos like this which have been made by Angela, one of our Senior Audiologists. Please go to the 'Patients' section and from the drop-down menus choose 'Hearing Aids' and then 'NHS'
For more information and other helpful interactive videos please click on the link below
c2hearonline
Be kind! Be considerate! Be polite!
During this very difficult time it is important that we practice kindness towards each other - we're all in it together and it helps if we show consideration for others - especially those who are looking after us, putting themselves at risk.
When you access our service, please remember that staff deserve your respect - not your abuse, however frustrated you feel. We are doing our best to get our service back to normal so that you can access the help you need. But we must keep you safe - so everything takes longer and there are some things we cannot do at the moment. It isn't easy for any of us and a bit of consideration goes a long way. We're sorry that we can't provide the service you're used to but , with your help, we'll get there!
Healthcare Professionals
Hopefully you are all staying well and coping with the new ways of working. I'm sure that yours have evolved over the year, as ours have.
Please see the Health Professionals News Page for our thoughts on the way we manage clinics etc.
You'll be able to access our multi award-winning training here in Rotherham, at home, in your workplace or a venue of your choice.
We'll be offering a combination of face-to-face learning, Microsoft Teams, webinars and practical mentoring sessions, including time to talk on a one-to-one basis plus ongoing support.
Further details will be available as we finalise them. Go to the details of each course on the Training page.
Some of our courses will follow the usual small group format, combining taught and practical sessions, but with PPE, social distancing, the latest ear-care health and safety training and on-going support. Some will be virtual. Keep checking the Training Page for up-to-date information.
If you have already booked on a course or if you would like to book a place on any of our forthcoming courses please contact us in the usual ways:
Email: rgh-tr.earcaretraining@nhs.net
Phone: 01709 423140
C2hear
Take a look at the Patients'
pages. You'll see lots of references to c2hearonline.
It's a wonderful resource for
patients: lots of helpful information and interactive videos about
hearing and hearing aids.
Our Audiologists have been producing lots of excellent material for patients:
'How to' videos, printed leaflets and many guides for parents of children with hearing difficulties. Some of them will appear on this website, others will be available in printed format. Please contact us if you would like to know more.
If you have patients who are
struggling with their aids or simply want to know more about their hearing,
direct them to our website and the links.