Welcome to The Rotherham Ear Care & Audiology website
Patients
Following the easing of lockdown restrictions, and observing strict guidelines, we are once again able to welcome you to our clinics at the Community Health Centre.
Like all other organisations, we have introduced some changes to our ways of working. These are to ensure your safety and well-being and also to protect the staff so that they can continue to look after you and other patients.
Please read the following carefully.
If you normally have your ears cleared of wax at your GP surgery please contact them.
If you require any other treatment, please telephone or email us. Appointments cannot be made in person.
If you need hearing aid batteries or tubing, we can post them to you. To order please click on the order form below.
We cannot supply batteries and tubing at Rotherham Community Health Centre (RCHC) so,
PLEASE do not attend RCHC to collect these items.
Please use the online order form above or, alternatively, you can telephone us on either 01709 423207 or 01709 423145. If your call is not answered please leave your name, address, date of birth, telephone number and details what you require and it will be posted to you.
We will ensure that these are sent out to you. Please allow 7-10 days for delivery.
For all other queries, concerns and appointment booking, again please contact us on the above telephone numbers and leave your name, address, date of birth, telephone number and brief details of your call on the answerphone if your call cannot be answered.
Someone will ring you back.
If you prefer to contact us by email,
our email address is: rgh-tr.earcarecentre@nhs.net
If you have an appointment at RCHC, please do not arrive early. Please remain outside the building and phone us from your car or the car park to let us know you have arrived. We will phone you back when it's time for you to come into the building. Please do not come upstairs into the Department until told to do so.
Unless you have an appointment you will not be admitted to the building. There are members of staff on the ground floor who can advise you if you have a query.
A little help.....
If you are finding it difficult to change your hearing aid tubing and would like a little help please click below to see an excellent video which one of our Audiologists has made
How to re-tube your hearing aid
There are lots more really helpful videos like this which have been made by Angela, one of our Senior Audiologists. Please go to the 'Patients' section and from the drop-down menus choose 'Hearing Aids' and then 'NHS'
For more information and other helpful interactive videos please click on the link below
c2hearonline
Be kind! Be considerate! Be polite!
During this very difficult time it is important that we practice kindness towards each other - we're all in it together and it helps if we show consideration for others - especially those who are looking after us, putting themselves at risk.
When you access our service, please remember that staff deserve your respect - not your abuse, however frustrated you feel. We are doing our best to get our service back to normal so that you can access the help you need. But we must keep you safe - so everything takes longer and there are some things we cannot do at the moment. It isn't easy for any of us and a bit of consideration goes a long way. We're sorry that we can't provide the service you're used to but , with your help, we'll get there!
Healthcare Professionals
We have issued a statement regarding how we plan to move forward clinically. Please see the Health Professionals News Page.
To misquote Charles Dickens,
It's been the worst of times and it's about to become the best of times - because Covid 19 has allowed us - compelled us, even - to pause and take stock of everything we do.
As a result of this opportunity we are about to launch our new FANTASTIC training programme - tailored to the times we live in and ready to take us into the post-Covid era!!!
Rotherham Ear Care training is already regarded by many as simply the best - and it's about to get even better!
You'll be able to access our multi award-winning training here in Rotherham, at home, in your workplace or a venue of your choice.
We'll be offering a combination of face-to-face learning, Microsoft Teams, webinars and practical mentoring sessions, including time to talk on a one-to-one basis plus ongoing support.
Further details will be available as we finalise them. Go to the details of each course on the Training page.
We shall restart our Training programme shortly with the Ear Irrigation & Instrumentation Course for Support Workers and their mentors on October 29th & 30th 2020.
This first course will follow the usual small group format, combining taught and practical sessions, but with PPE, social distancing, the latest ear-care health and safety training and on-going support.
If you have already booked on a course or if you would like to book a place on any of our forthcoming courses please contact us in the usual ways:
Email: rgh-tr.earcaretraining@nhs.net
Phone: 01709 423140
Tinnitus Conference
Our postponed one -day Tinnitus Conference will now take place on the 22nd February 2021. The programme is the same and we hope that you will be able to join us then.
Tinnitus Conference Programme
Tinnitus Conference Application
There is an interactive application form on the Training page where all the details of the Conference can also be found.
I think you'll agree that during this stressful period in our lives, the management of tinnitus is even more relevant,
C2hear
Take a look at the Patients'
pages. You'll see lots of references to c2hearonline.
It's a wonderful resource for
patients: lots of helpful information and interactive videos about
hearing and hearing aids.
We too have not been sitting on our hands during lockdown! Our Audiologists have been producing lots of excellent material for patients:
'How to' videos, printed leaflets and many guides for parents of children with hearing difficulties. Some of them will appear on this website, others will be available in printed format. Please contact us if you would like to know more.
If you have patients who are
struggling with their aids or simply want to know more about their hearing,
direct them to our website and the links.